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Before you write

Three things to do first

A two-minute check sometimes saves a two-day wait. Glance at these before you hit send.

  • Tip 01

    Check the FAQ first

    Most questions are already answered on the homepage FAQ or in the install guide. A quick skim often saves a day of waiting.

  • Tip 02

    For install help, include device info

    Phone model, Android version, and the exact error message — these three lines let us reply with a working fix in the first email.

  • Tip 03

    For security reports, include reproduction steps

    Tell us what you observed, what you expected, and how a reader could reproduce it. Anonymous reports are fine — we will not ask who you are.

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